Field notes on AI-native SaaS.
How to ship MCP servers, embed in-product AI assistants, and monetize AI usage — written by the team building the platform.
- In-product AI
The assistant said it created the draft. It never called the tool.
A production fabricated write, its three root causes, and the check that catches it: why a two-word command got classified as small talk, why a bare 'yes' carries no intent, and how to detect a completed-action claim without flagging a plan.
Sep 30, 2026 · 8 min - Comparison & discovery
The best AI assistant widget to embed in a SaaS product
An honest shortlist: kapa.ai for enterprise docs Q&A, Chatbase for multi-channel website chat, Fin for ticket resolution, Command+K for an assistant that acts as the signed-in user. Plus the identity question and the pricing shapes that decide it.
Sep 24, 2026 · 7 min - In-product AI
Agents vs assistants vs copilots: pick the right shape
The three terms point at different autonomy levels. Picking the wrong one over-promises to users and under-builds the product. Here's the clean breakdown.
Jul 3, 2026 · 4 min - In-product AI
⌘K bar UX patterns that actually convert
The ⌘K bar lives or dies on latency, ranking, and keyboard ergonomics. Here are the patterns that ship — and the antipatterns that kill adoption.
Jun 28, 2026 · 5 min - In-product AI
In-product AI vs the chatbot: why action wins
Chatbots answer; in-product AI acts. Here's why action-capable assistants are pulling ahead in 2026, what they require under the hood, and how to ship one safely.
Jun 24, 2026 · 5 min - In-product AI
How to embed an AI assistant in your SaaS product
Practical guide to embedding an in-product AI assistant: widget script tag, short-lived per-user JWTs, overlay vs inline panel, picking first tools, grounding in your docs, and the five metrics that matter.
Jun 20, 2026 · 6 min