Field notes on AI-native SaaS.
How to ship MCP servers, embed in-product AI assistants, and monetize AI usage — written by the team building the platform.
- In-product AI
Your AI assistant is not hallucinating, your own pages disagree
Our widget told a prospect we support a feature we removed. The model was right about what we published: 8 pages mentioned it and only 1 said no. How to diagnose a retrieved contradiction, and the CI gate that stops the next one.
Oct 1, 2026 · 6 min - In-product AI
The assistant said it created the draft. It never called the tool.
A production fabricated write, its three root causes, and the check that catches it: why a two-word command got classified as small talk, why a bare 'yes' carries no intent, and how to detect a completed-action claim without flagging a plan.
Sep 30, 2026 · 8 min - In-product AI
How do I prevent an AI agent from taking actions on the wrong account?
Four controls that make wrong-account actions impossible rather than unlikely: identity known by construction, an identity cache keyed on the credential subject, approvals that replay frozen arguments, and a 403 classified as a wrong-id signal.
Sep 25, 2026 · 7 min - In-product AI
Shipping AI features in a week, not a quarter
What a team actually ships day one and week one with Command+K — and why the slow parts (auth, consent, audit, billing) are exactly what you should buy.
Jul 14, 2026 · 4 min - In-product AI
Designing AI actions for trust
How to design AI-triggered actions users actually trust — sort by reversibility, explain in one sentence, support dry-run, and pair consent with audit.
Jul 10, 2026 · 4 min - In-product AI
Command palette shortcuts: the cheatsheet users expect
The keyboard bindings, mode prefixes, and discoverability patterns every ⌘K palette should ship with — and why deviating from the convention costs adoption.
Jul 6, 2026 · 3 min - In-product AI
Agents vs assistants vs copilots: pick the right shape
The three terms point at different autonomy levels. Picking the wrong one over-promises to users and under-builds the product. Here's the clean breakdown.
Jul 3, 2026 · 4 min - In-product AI
⌘K bar UX patterns that actually convert
The ⌘K bar lives or dies on latency, ranking, and keyboard ergonomics. Here are the patterns that ship — and the antipatterns that kill adoption.
Jun 28, 2026 · 5 min - In-product AI
In-product AI vs the chatbot: why action wins
Chatbots answer; in-product AI acts. Here's why action-capable assistants are pulling ahead in 2026, what they require under the hood, and how to ship one safely.
Jun 24, 2026 · 5 min - In-product AI
How to embed an AI assistant in your SaaS product
Practical guide to embedding an in-product AI assistant: widget script tag, short-lived per-user JWTs, overlay vs inline panel, picking first tools, grounding in your docs, and the five metrics that matter.
Jun 20, 2026 · 6 min